It stays in the EU, from the first upload to the last log line.
Where the data sits and where the AI runs are two different questions. fluctor answers both the same way, and keeps answering it when the first provider is full.
Storage
Your documents, the memory built from them and every log line are stored in the EU.
Processing
Every AI step runs on EU endpoints. No call ever goes to a US model.
Capacity
A second, equally EU-based AI provider takes over on its own when the first one is at capacity. Your queue keeps moving, still inside the EU.
In writing
All of it stands in the privacy policy and the data processing agreement, not in a sales deck.
Your data never trains a model. Here is the sentence that says so.
“fluctor does not use any customer Data … to train, fine-tune, or improve any artificial intelligence or machine learning models.”
That covers what fluctor reads for you, what it writes back, and what its agents draft. Not anonymised, not aggregated, not at all.
One company, one memory. Inside it, you decide who sees what.
Kept apart from every other company.
Every record fluctor holds belongs to exactly one organisation, from the first document you upload. Nothing crosses between companies: not in a search, not in an answer, not in an agent run. Everything is encrypted in storage and in transit.
Seen by the roles you define.
Signals, cases and dashboards can be limited to a role. The board sees the cash board, dispatch sees the delivery cases.
Every change is written down, and the writing cannot be undone.
Who approved what, which agent sent which email, who changed a dashboard: each entry is kept for seven years and cannot be edited or deleted. Not by a user, not by an administrator, not by us.
Three things that cannot happen, by construction.
A document cannot give orders.
Text inside a PDF, an email or a spreadsheet is read as content, never followed as an instruction. A supplier’s email that says “ignore the previous steps” changes nothing.
An agent cannot go where you did not send it.
Every step that reaches outside is checked against your instructions before it happens. Email goes only to addresses on a list you approved. Anything that does not fit stops and asks.
Nobody signs themselves up.
There is no self-service sign-up. Every account is created by us, for people you name.
The two documents behind this page, in full. Your legal team can read them before the first call.
Send us your security questionnaire.
We answer it line by line and point you to the clause behind each answer.
Hosted in the EU · Your data never trains a model