Privacy Policy

Last modified: 1st January 2026

1. General

1.1. We, the team of fluctor.com (the "Company"), e-mail address: support@fluctor.com (the "E-Mail Address"), process your personal data when you use our products ("Products") or platform ("Platform" and, together with the Products, "Services"). We deal with your provided personal data in a confidential and responsible way. The processing of your personal data takes place in compliance with the General Data Protection Regulation ("GDPR") and the Austrian data protection act in its current form.

1.2. In this Privacy Policy we want to provide you with information about ourselves, the nature, scope and purposes of the data collection and use, trying to offer you an insight into the processing of your personal data.

1.3. For some of our Products we will only process data pursuant to purposes and means you determine. In these cases, we will provide you with separate data processing agreements.

1.4. The controller for the processing of your personal data within the meaning of the GDPR is the Company. You can contact us via mail under the address listed here or via e-mail using the E-Mail Address.

2. Data We Process

2.1. General: We process such personal data that you as a user of the Services make available to us, for example upon registration or when using the Services (the "Data").

2.2. Website Use: If you visit our website, we process only personal data that your browser communicates to our server. We collect the following data, which is necessary for us in order to display the website correctly and guarantee the necessary stability and security:

  • IP-address;
  • date and time stamp, time difference to GMT;
  • requested site, site from which the request was sent, transmitted data volume;
  • access status/HTTP status code;
  • browser, operating system, interface, language and version of the browser software.

2.3. Registration Data: Upon registration we collect and process the following information:

  • registration details: date of registration, password;
  • personal information (optional): full name; email address; address, zip code, city, region, country;
  • company information (optional): company name, website, company size;
  • payment information: credit card type, last four digits, expiration date; PayPal email address; date of payment, invoice ID, currency, amount; monthly or annual payment.

2.4. Product Use Data: Data processed when using the Services is processed by us only as a processor, not as a controller. Please see the separate Data Processing Agreement for details.

3. Why We Process Your Data

3.1. Purpose: The processing of Data pursues the following purposes ("Purposes"):

  • provide and improve the Services;
  • customer relations management, including newsletters;
  • security and stability of the Services.

3.2. Lawfulness of Processing: The lawfulness of processing (Art. 6 GDPR) stems from:

3.2.1. your consent, where we have asked your explicit consent (para.1 subpara. a GDPR); and

3.2.2. the necessity for the performance of contract fulfillment, as your data is needed for a satisfactory use of the Services (para 1 subpara. b GDPR); and

3.2.3. the necessity for the purposes of the legitimate interests pursued by the Company or by a third party (para 1 subpara. f GDPR).

3.3. Legitimate Interests: The legitimate interests pursuant 3.2.3 are to monitor, analyze and improve the Services, to support you with any to protect the security, integrity, performance and functionality of the Services, and to provide you with advertisements.

4. How We Use And Transfer Your Personal Data

4.1. Use: We use Data that you, as user of the product, have provided us with, only for the Purposes.

4.2. Transfer: We transmit Data to third parties only, if this is (i) necessary for the Purposes, e.g. when we use service providers, (ii) due to a request from a national authority, (iii) due to a court ruling, or (iv) if you have consented beforehand.

4.3. Service Providers:

4.3.1. For some parts of our Services, we use third party providers to process data for us, such as:

  • Google, LLC;
  • Amazon Web Services, Inc.;

4.3.2. All personal data is processed within the European Union. Our service providers (Google LLC, Amazon Web Services Inc.) are certified under the EU-US Data Privacy Framework and may process operational metadata on servers located in the United States. Such transfers are safeguarded by Standard Contractual Clauses in accordance with Article 46 GDPR.

5. Storage And Data Safety

5.1. Storage Period: We store your Data as long as you are a registered user of the Product. Beyond that, we only store Data, if it is legally necessary (because of warranty, limitation or retention periods) or otherwise required.

5.2. Deletion: Data will be deleted if you (a) revoke your consent to the storage (b) Data is not needed to fulfill the user contract concerning the Product anymore, or (c) the storage is or becomes legally impermissible.

5.3. Safety Measures: To avoid unauthorized access to Data and generally secure the Data, we apply the following safety measures: encrypted transmission, encrypted storage, an authorization concept, a data backup concept, and physical safety measures for servers. Those safety measures are constantly revised to comply with the latest technological developments.

5.4. No Model Training: fluctor does not use any customer Data — including derived, aggregated, or anonymized forms of it — to train, fine-tune, or improve any artificial intelligence or machine learning models. This guarantee is contractually binding and applies to both fluctor's own models and any third-party models used in the provision of the Services.

6. Information About Rights

6.1. Exercise of Rights: To exercise the rights defined in Section 6.2 to 6.8, please send a request via e-mail to the E-Mail Address or via mail to the postal address depicted the legal notice on the Website.

6.2. Revocation of Consent: You can revoke the consent for future data processing at any time. However, this does not affect the lawfulness of Data processing based on the consent before the revocation.

6.3. Right of Access: You have the right to obtain (i) confirmation as to whether or not your Data is being processed by us and, if so, (ii) more specific information on the Data.

6.4. Right to Rectification: You have the right to obtain from us the rectification of inaccurate Data concerning you.

6.5. Right to Erasure: Should you decide, you do not want us to process your data any further, please contact us. We will erase your Data immediately, at the latest within one month of the request.

6.6. Right to Restriction of Processing: You have the right to obtain from us a restriction of processing of your Data in the following cases: (i) you make a rectification inquiry; (ii) you are of the opinion that processing is unlawful but opposed to erasure; (iii) you still require the Data for legal claims; or (iv) you have objected to processing.

6.7. Right to Data Portability: You have the right to (i) receive your Data in a structured, commonly used and machine-readable format and (ii) transmit those Data to another controller without hindrance from us.

6.8. Right to Object: You have the right to object at any time to the processing of Data.

6.9. Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (in Austria: Datenschutzbehörde), if you think that the processing of Data infringes applicable law, especially the GDPR.

7. Cookies

This website does not use cookies. We do not place any cookies — neither essential, functional, analytics, nor marketing cookies — on your device when you visit our website.

8. Changes To This Privacy Policy

8.1. If the Company decides to change this Privacy Policy, it will post those changes directly in the Services. Should the changes be material to you, especially concerning your right to data protection, you need to confirm them. This Privacy Policy was last modified on 1st January 2026.